Showing posts with label Smart. Show all posts
Showing posts with label Smart. Show all posts

GLOBE & SMART Begins Compliance to One-Year PREPAID LOAD VALIDITY

Good news for all of us prepaid mobile subscribers!

The country's two telco operators finally start compliance with the NTC memo to extend the validity of prepaid loads to one year.

Thankfully, Globe and Smart will start adhering with NTC’s Memorandum Circular No. 03-07-2009 Guidelines on Prepaid Loads.

As per DICT's official announcement:

[UPDATED, 5 January, 2018]

In order to avoid any public inconvenience, the DICT has given telcos a 6-month grace period to adjust their systems to the one-year extension of prepaid load validity. However, loads of P300 and higher made after January 5 will be already valid for one year.

This grace period, starting January 5, was allowed to prevent telcos’ systems from crashing if changes are made abruptly, which may cause serious damage to the industry and disturb the consuming public.

NTC was instructed to closely monitor and address all complaints of prepaid loads being eaten up before the present expiration periods lapsed during the adjustment period.

Initially, only prepaid loads 300 pesos and up will be valid for a year. After 6 months, all prepaid loads regardless of amount will be valid for the whole year.

Took long than necessary but, a victory nonetheless, for all of us prepaid mobile subscribers.

Happy New Year Everyone!

A Sincere Wish for a Better Mobile Experience this 2018!

Read more...

Smart Big Bytes 70 - Another Mobile Data Option For Me

A couple of days ago, I received an SMS Ad from Smart regarding Big Bytes 70.

This is another mobile data option for me since I am using a dual-sim prepaid smartphone. Plus, the pricing and the duration of service is exactly the same as Gotscombodd70.



Smart's Big Byte 70, as the SMS says, offers subscribers to enjoy 1000 Mb of mobile data and 1000 texts/SMS to Smart, TnT & Sun for the whole week (7 days) for only 70 php. To avail, subscribers need only to text BIG70 to 9999.

A quick check into smart's website today, provides no denomination for Big Bytes 70. Click on the image below to see all Big Bytes packages being offered by Smart.



I am not sure if Smart is doing personalized ads to select subscribers but that might be the case for such.

Interestingly, this appears more advantageous for me since I have a lot of contacts at work using Sun Cellular. As things now stand, I am only using Gotscombodd70 for my mobile data needs and using my sun sim for my calls and/or texts needs. However, Smart signal in the vicinity of my work is quite poor, giving second-thoughts to try it now for myself.

But I guess, it's not bad to have options especially if I go to an area where Globe signal turns out to be unreliable.

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Smart's UNLI20 - Online All-Day For Less

Just received a text notification from 555 about - UNLI20 - Smart's latest offering on internet connection presumably to all us prepaid broadband subscribers.

Here's the exact SMS message that I received just moments ago:

Go online All-Day for less. With Smart's latest offer, enjoy unlimited internet access and music streaming via Spinnr 4 only P20/day. Text UNLI20 to 5555


I am a frequent availer of Smart's UNLISURF50. So this UNLI20 would mean 30 pesos savings for me.

It's just too bad that my unlimited surfing subcription will only expire around 4 pm in the afternoon today.

But I definitely would like to try this out the soonest.

Anyone who have availed of this service/promo? Please feel free to share your experience with this via the comment section below.

Read more...

FREE MOBILE INTERNET For All - Prepaid, Postpaid, Broadband Subscribers - Until January 5, 2015

Manny Pangilinan just tweeted that Smart's FREE MOBILE Internet is for all - prepaid, postpaid and broadband subscribers.

And extended up to January 5, 2015.



Wow!

Thanks, MVP. But please, NO to slower connection and NO to telco congestion.

UPDATE:

I was able to avail of this promo via my Smart Bro plugit. Below is the text confirmation.
Welcome to FREE INTERNET from SMART Bro! Enjoy UNLI Facebook and FREE 30MB of browsing for 24hrs. Daily registration required. Promo until 1/05/2015.

P2P, Streaming, Messaging & VoIP are not covered by FREE INTERNET. For terms and conditions, go to http://smart.com.ph.

Note: Consumption will not be seen on the Bro Dashboard


Read more...

Free Mobile Internet for Smart , TNT, Sun Cellular Prepaid Subscribers

WOW!

I just read over Yugatech.com that Smart Communications is offering FREE MOBILE INTERNET to its prepaid subscribers.

As per Smart's press release on its website:

...

Through this special offer, all of the 66 million Smart Prepaid, Talk ‘N Text, and Sun Cellular Prepaid subscribers can use their data-enabled cellphones to browse through and post on their Facebook, Twitter and Instagram accounts, visit their favorites websites, search on Google and Wikipedia, use navigation tools like Waze and Google Maps, book a cab or limo service via Easy Taxi and Uber, or use traffic info sites such as the MMDA's and InterAksyon's.

They can also send and receive emails, read their favorite blogs or update their own blog, listen to songs via Smart’s Spinnr music service, shop via online stores like Zalora, Lazada, book their travel details through sites like Skyscanner and Expedia, among other things – all without incurring data charges.

...

This special offer will be available initially until November 30, 2014.

To avail of the free mobile internet offer, Smart, Talk N Text and Sun Cellular subscribers must have an available airtime balance of at least one peso, or is subscribed to any load bucket or promo. They must register each day, by simply sending “FREE” to the number “9999.” Registration is free. They will receive an SMS confirmation upon successful registration.

Once registered, subscribers can enjoy a free data volume package of up to 30MB per day. Data charges will however apply to peer-to-peer uploads and downloads, videos, VOIP and messaging.

via Smart Website



I immediately tried this via my smart bro plugit since I still have 3 pesos load credits.

Here's what I got in reply:

Your registration to the FREE INTERNET promo was unsuccessful at this time. Please try again.

Enjoy FREE INTERNET by txting FREE to 9999 daily! Promo valid until 11/30/14.RC:1121


I guess I have to try it again tomorrow.

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Unlimited Twitter for One Day via Smart's UNLI CALL 20

If you are active in Twitter and a Smart Prepaid Subscriber, Smart's UNLI CALL 20 is just for you.

I learned about this via Smart's recent tweet just moments ago.

I just wish Smart provided a link with complete information for this service.



Too bad I can't get additional information from Smart's website. The link from the said tweet leads to a page that promotes a young showbiz loveteam.

With UNLI CALL 20, you get to enjoy unlimited calls to Smart & Talk 'N Text cellphone subscribers and unlimited tweeting for one day. Plus, you can surf of up to 15 MB and send 20 texts to all networks.

You can register to this service via Smart's one stop access number - *121* or by sending the keyword UNLI20 to 6406

It didn't also say if the unlimited twitter can be done via the social media app or if you may need to use your browser.

Sorry to sound obsessive, but Smart ought to COMPLETELY inform its prepaid subscribers.

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Red Cross Donation for Maring & Habagat Victims via Your Cellphone

All Smart cellphone subscribers can donate to the Red Cross as a way of helping the victims of calamity brought about by typhoon Maring and Habagat.

Red Cross Donation for Maring & Habagat Victims via Smart


Let our cellphones be an instrument of small kind acts in this time of need.

SMS Text REDAMOUNT to 2899 (Globe) or 4143 (Smart)

G-Cash Text DONATEAMOUNT4-digit M-PINREDCROSS to 2882

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Smart Taps on Marian Rivera for their Smart BigCalls Promo

Smart taps on Marian Rivera to promote its Big Calls Service.





Screenshot via Yahoo Mail Login Page


Smart BigCalls seemed not enough if you have someone like Marian Rivera at the other end to call. :)

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2 Days Unlimited Texting to All Networks via Smart's Prepaid All Text 30 Plus

Via Twitter, I just learned about Smart's Prepaid All Text 30 Plus and its TV Ad featuring PBA hearthrob Chris Tiu and the tagline "one day is simply not enough".

Smart's Prepaid All Text 30 Plus is an improvement of the ALL TEXT products of Smart, previously in 10, 20 and 30 peso denominations. 


See details here.




For the ALL TEXT 30, it allows Smart prepaid subscribers unlimited text to all networks and 30 minute call to fellow Smart or TNT cellphone users for Php 30 pesos for the whole of two (2) days.

Smart prepaid subscribers only need to type AT30 on their handsets and send it to 2827 to avail of this product.

I tried checking LoadXtreme's online loading facility but this is not yet offered, only ALL TEXT 10 and ALL TEXT 20. Well, I'll just load them with Smart's regular e-load worth Php 30.00.

Read more...

Smart Unlimited Surfing on my iPhone 3G

Yes, I now have a smartphone - an iPhone 3G - but I am still in prepaid subscription- a Smart SIM.

Today, I decided to try out Smart's Unlimited Surfing on my iPhone 3G. After an initial setback, Smart Customer Care surprisingly came to the rescue and more. Initially, I tried what I commonly use for my Blue H1 Mobile PC - UNLISURF 50 to be sent to 2200. But I received a notification that I am not allowed to avail of that service for my iPhone.

Left with no option, I begrudgingly dialed Smart's Customer Care Hotline - *888.

A CSR named Aya received my call and dutifully me informed that my iPhone can avail Smart's unlimited surfing for one day by texting UNLI 50 to 211. She even obliged when I requested her to sent the instructions via SMS to my iPhone for my reference if I forgot.

Pleased by her efforts, I, in turn obliged to listen to her talk about their TRINET30 promo.

Afterwhich, I immediately registered to avail of a full day unlimited surfing experience. However, my SAFARI browser kept displaying a "not connected to the internet" message.

One call and setting my iPhone's APN to "internet" later, I was able to browse updates on the 2012 Tennis US Open.

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Smart Bro Internet Connection Problem with Error 619

Yesterday, I've encountered my worst Smart Bro Internet Connection problem.

Around 9 am, I loaded my Smart Bro USB modem with 200 peso worth of credits via loadxtreme. Then, I availed of Smart's Unlisurf 200 for 5 days of passable smart bro prepaid internet connection.

But when I tried to connect to the internet, I encountered error 619. I gave up after a few more tries at redialing to connect, thinking it would only be temporary and proceeded with other things to do.

Only to find out that Smart Bro and Error 619 would frustrate me the whole day.


Smart Bro frustrated me yesterday.
Image from Dreamstime Free Photos

Internet connection is very important for me because I send my job applications online plus I'm blogging to make some money online.

So, you can imagine my frustration when this error persisted before I took my lunch and for the rest of the afternoon.

Smart Bro Internet Connection Problem with Error 619
Error 619: A connection to the remote computer could not be
established so the port used for this connection was closed.
Thinking that my Smart Bro wireless USB might be the problem, I uninstalled and reinstalled the application. Then, I used my antivirus software and ran a full system scan.

On a desperate attempt to try other things, I connected my Smart Bro USB modem interchangeably among my netbook's other USB ports. Also, I added some prepaid load. All to no to avail.

Late yesterday evening, I decided to go to the nearest internet cafe. I accessed my registered Smart Bro account and filled out the Request Technical Support form where I was promised to be contacted within 24 hours.

Early this morning, I received the following SMS message from sender. - Cust.Care:
Good day. Regarding your Smart Bro prepaid account. Adjustment has already been done on your account, kindly monitor your connection. If you need further assistance, pls call *1888 using a Smart cellphone or 6727277 (Metro Manila) or 1-800-106727277 thru a PLDT landline w/ NDD. Thank you.
True enough, I was finally able to connect. And when I checked my balance, my Smart Bro's prepaid credit remained the same and my UNLISURF subscription was adjusted to last until 3 PM of July24. Thankfully, I no longer need to contact the smart bro customer service hotline.

To be fair with Smart Bro and its customer care department; the action, the sms message and the adjustment made for my concern deserve to be mentioned here.

[I now have a theory that the Request Technical Support Form works better than the Smart Web Connect Aftersales Requests Form I used for my Smart Rewards complaint.]

This experience has convinced me that my Smart Bro prepaid's reliability will not be suitable for any work-at-home internet connection requirement.


Read more...

Smart Lahatxt Unli 25, Counters Globe's SUPERUNLIALLTXT

I learned about Smart's Lahatxt Unli 25 searching online, first via tanggera.com.

Searching further, interaksyon.com provided more details about Smart's counter to Globe's Superunlialltxt.

It figures. Interaksyon.com is a website of TV channel 5 which is now owned by Manny Pangilinan, owner of Smart Communications.


Image from tanggera.com


From the interaksyon.com website:
To avail of Lahatxt Unli 25, subscribers must register to the package by texting LTU25 to 2266. The package costs only P25 and is valid for 24 hours.

The subscriber must maintain P1 airtime balance to continue using Lahatxt Unli 25. This offer will be available from July 15 to November 30, 2011.


Lahatxt Unli 25 vs. SUPERUNLIALLTXT 25:

Globe has the edge on face value. Globe offers additional one hour mobile internet and indicated no expiration date of such product/service.

Ultimately, subscribers will decide.

Kindly share your experience at the comments section and help other prepaid cellphone subscribers find the better service for their unlimited texting needs. :)

Read more...

Smart Customer Care Responds to My SMART REWARDS concern

I received an e-mail today from SMART Customer Care in reply to my concern with Smart Rewards item unredemption.

The good thing, at least, is that Smart appears to have personnel that looks in customer complaints.

But on the other hand, an email alone - stating that the concern raised is being looked into, coupled with a service reference number - does not erase the doubts on my mind regarding the reliability of the Smart Rewards program to reward subscribers.


Here is the email in full that I received from Smart Customer Care.
Dear Sir/Madam,


Thank you for seeking assistance from us.

Crediting of the 90 minutes free internet surfing time is within 48
hours from the time of successful redemption. We have also sought the
assistance of our support group for further checking of your SMART
Rewards concern. Please take note of Service Request (SR) number
350174146 as reference to the report made. Rest assured that this will
be looked into and feedback will be provided once available.

For further inquiries, you may communicate with us anytime.


Sincerely,

Patrick
Customer Care
Through this response, it seems fair to give Smart Rewards the (positive) benefit of doubt... that eventually, the program can really deliver on its promise of rewarding loyal subscribers.

But I wouldn't be stressing myself further about the immediate resolution of my concern. I deem it enough that I inform SMART about the concern responsibly and shared the experience in this blog.

I wish that visitors of this blog who are also SMART subscribers promptly received the rewards that they rightfully deserve for continuing to reload and use Smart services.


Read more...

SMART REWARDS Program Turned Out Unrewarding To Me

Looking for info about Smart's PasaLoad Promo, got me interested with Smart Rewards.

As it turned out, my Smart Bro prepaid plug-it has already accumulated over 40, 000 points for redemption.

Unfortunately for me, redeeming items out of the Smart Rewards program proved to be unrewarding.

Or that was just my luck?

Smart Rewards Program
Image from here.

It was nice to know that Smart has a program that rewards subscribers for continuously reloading and using their service. Getting 5 reward points for every P1.00 worth of transaction seems like a great deal.

I load my Smart Bro 200 pesos almost weekly to avail of UNLISURF for 5 days. That alone means 1,000 reward points. I have been using Smart Bro prepaid plugit for over eight months but I'm still surprised to have accumulated over 40, 000 points.

Smart Rewards Program - Free 30 Pesos Smart Bro Load
Screenshot from my Smart Web Connect Panel

It was then that I decided to redeem one of the items the program offers - the 90 minutes Smart Bro Internet surfing time worth 7, 500 points. So, sometime in July 2, I actually did redeem the said item. And here is the corresponding notification message after doing so.

You redeemed 7,500 rewards points. Your account will be credited with P30.00 Smart Bro Load within 48 hours. Being Smart has its rewards!

RN:4028070

July 4 came and my account hasn't received the P30.00 load promised even though 7,500 was deducted from my reward points. So, I decided to repeat the redemption process. (RN:4030026)

And at the same, sent a complain via Smart Web Connect Aftersales Requests Form which responded with this notification message:

Your Aftersales Request Form has been submitted. Valid request will be attended to within 24-48 hours. Thank you for using Web Connect.

I believe that requesting action for unreceived rewards that were promised is valid enough. But until now, there isn't a response from Smart.

From that experience, Smart Rewards proved to be unrewarding to me. In that regard, Globe Rewards program is slightly better since I was able to redeem its free UNLI80 item a few times.

What's your experience with Smart Rewards? Give a little credibility by commenting non-anonymously. :)

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Smart PasaLoad Promo

Just to keep my old Smart SIM active, I loaded it via Smart's PasaLoad out of my Smart Bro plug-it prepaid load.

Aside from the customary confirmation reply text, there was an additional text message sent - about a promo which encourages Smart subscribers to continue using the PasaLoad service for a chance to win Php 30,000 weekly.

But how come I can not find this Smart PasaLoad promo on its website?

This is the customary confirmation text after transferring prepaid credits via Smart PasaLoad:

28-Jun 19:44:26:09996134182 has transferred P2 to 09198709150. Your new Load Balance is P6.00.

This is the additional message sent.

You got 10 more entries for sending PasaLoad. Keep using PasaLoad 4a chance to win 30k cash wkly! To register for FREE, text REG to 488. DTI4269

I've checked Smart's Homepage, promo page, Smart Gold PasaLoad page and Smart Buddy Load page moments ago but details about this promo can't be found from those pages. Either the details are buried deeper into the website or Smart doesn't have dedicated personnel to update its website.

But the text message was clearly from PasaLoad.

I can't understand why a promo such as this one be made low-key or hush-hushed? Smart tend to earn from the Php 1.00 charge per PasaLoad transaction, right?

Surprisingly, I read more about the promo from this page. WARNING: Join at your own risk.

So, I'm assuming that this promo will be like Globe's promo some months ago. No official info from the website. No announcement of the winners because it is confidential.

As a subscriber being sent text messages such as like that, I feel that I deserve some form of transparency or disclosure if mobile telcos are really rewarding the subscribers who join those promos.

What do you think about promos from mobile telcos announced only over SMS like this Smart PasaLoad promo?

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Smart Bro Power Plug-It Power Features Should Be on My Old Plug-It

Smart is offering a new device for PC/Laptop users to connect to the internet wirelessly via prepaid - the new SMART Bro Power Plug-It.

I heard about the new Smart Bro Power Plug-it over the radio today. My attention was specifically caught because the ad pointed out its load balance display feature that appears when you plug it in. That directly addresses one of my recent rants.


Smart Bro's New Power Plug-It
Image from Smart Website

The new Smart Bro plug-it device offers speed of up to 2 Mbps and costs Php 1, 245 preloaded with 120 surfing hours valid for 5 days. Cost for subsequent use is the same Php 10.00 per 30 minutes or avail of UNLISURF.

It boasts of power features like:
  • Plug ‘n Play installer and launcher
  • Smart Bro number display
  • Load Balance Counter
  • One-step registration to Unlisurf
  • Call & SMS Capability
  • Free texts everyday via Chikka
System requirements: Pentium III or higher, 512 MB of RAM or higher, Ethernet / LAN card, at least 10 GB of Hard Disk Space, USB 2.0, Operating System: Windows 2000, XP, Vista, Mac Osx 10.4 (Tiger), Leopard, Snow Leopard

All of these features are quite tempting but my old Smart Bro plug-it still works just fine. It is unlikely but maybe Smart & Huawei can offer upgrades that are downloadable in order for old models to offer the new features. If so, then I wouldn't be having this concern.

For those interested in getting the new Smart Bro Power Plug-it device via post paid, check the details here.

Read more...

SMART Unli Call & Text 100

Is this the first manifestation of the PLDT-Smart/Digitel-Sun Consolidation? Smart is now offering its subscribers unlimited call and text promos made popular by Sun Cellular.

SMARTALK UNLI CALL&TEXT 100

With SMARTTalk UNLI Call&TEXT 100, Smart Buddy subscribers can enjoy unlimited calls and unlimited texts to smart/tnt/red subscribers for 4 days for only 100 pesos.

To register, Smart Buddy subscribers should text UNLI100 to 6406. To call using this promo, dial *6406 + 11-digit Smart/TNT/Red Mobile cellphone number. A prepaid load of Php 1.oo need be maintained to continue enjoying this promo.

SMARTTalk25 is also available. It also offers the same unlimited calls and unlimited texting but for only a day. Text UNLI25 to 6406 to register.

This promo runs until August 31, 2011.

Read more...

Smart Buddy Php 2 per Minute Call Promo

When I performed pasaload from my old Smart SIM to my Smart Bro plugit, I also receive this info as part of the confirmation SMS.

Smart Buddy's P2.00/min calls. Dial *2222+11digit Smart/TNT/Red#
That means Smart subscribers can still squeeze a one- minute call (to Smart/TNT/Red Mobile subscribers) right up to his/her last 2 peso prepaid load.

There was no mention of maintaining balance or duration of this promo.

Feel free to share your experience using this Smart promo. :)

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Finding My Old Smart SIM Card For My Upcoming Nokia C2-00

I'm so hopeful of owning a Nokia C2-00 dual sim phone next month. Together with my Globe sim, I intend to use a Smart SIM on the other slot. It is easy to get a new Smart sim these days but I thought my old Smart sim would do just fine.

That is, if I find it and if my old Smart sim is still active.

I stopped using my old Smart sim when my cherry mobile C55 cellphone gave up on me early this year and forgot about it until today. Fortunately, I was able to find my C55 among my clutter and the Smart sim inside it.

I can't remember when I last loaded it. So, you can imagine my great relief to see the Smart Gold logo when I inserted it to my current cellphone - Nokia 1110.

I feel that my old Smart sim will help me be contacted by long lost friends/colleagues and former prepaid loading associates.

When I finally use that Nokia C2-00, I feel that I'm giving my friends more ways to reach me using cellphones promos they find cheaper from either Globe and Smart.

A dual sim phone is greatly advantageous for my loading business as I also offer pasaload (for Smart) subscribers and share-a-load for (Globe subscribers). Using both Smart and Globe also help this blog as I can share first-hand experience using both.

There are other advantages in using a dual sim phone as enumerated by Nokia. And today, cellphone users have a lot of choices for dual sim brands. I just really like Nokia because all my Nokia phones lasted long enough. And I expect the Nokia C2-00 to be also that durable.


My Globe and Smart sim cards are eagerly waiting their next home, the Nokia C2-00 Dual SIM phone.

Read more...

Smart LAHATxt Combo Tempts Me to Switch to Smart

Smart's latest offering - Smart Buddy LAHATxt Combo - had me seriously considering ditching my Globe sim and switching to Smart.

More than my recent personal frustration with Globe, Smart's LAHATxt 30 Combo seemed just the right mobile product for my daily and monthly cellphone consumption.

Now, at least, I regret not exerting an effort to get my busted Cherry Mobile C55 cellphone get repaired.


Smart Buddy's LAHATxt COMBO
Image linked back to Smart Product Page

Smart's LAHATxt 30 Combo allows its prepaid subscribers 250 text messages to all mobile networks and 20 minutes of Smart-to-Smart calls for 2 days for only Php 30.

To avail of LAHATxt 30 Combo, just key-in L30 and send it to 2266.

You can further break that down to 15 per day or 450 a month. That is, more or less, my average monthly prepaid expense.

LAHATxt 20 Combo is also available. It offers 150 text messages to all mobile networks and 10 minutes of Smart-to-Smart calls for 1 day for Php 20.

To avail of LAHATxt 20 Combo, just key-in L20 and send it to 2266.

Subscribers must maintain Php 1.00 prepaid cellphone load to continue to enjoy this product/service. Subscribers who inquire for their prepaid load balance will also be notified of the expiration of their LAHATXT Combo package.

What makes me hesitant to switch to Smart is that this LAHATxt Combo packages are only offered until June 30, 2011. Plus the fact that most of my contacts are using Globe sims.

:(

I wonder if availing of Smart's combo packages is much easier than Globe, like its superunli package.

Read more...

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