SMART REWARDS Program Turned Out Unrewarding To Me

Looking for info about Smart's PasaLoad Promo, got me interested with Smart Rewards.

As it turned out, my Smart Bro prepaid plug-it has already accumulated over 40, 000 points for redemption.

Unfortunately for me, redeeming items out of the Smart Rewards program proved to be unrewarding.

Or that was just my luck?

Image from here.

It was nice to know that Smart has a program that rewards subscribers for continuously reloading and using their service. Getting 5 reward points for every P1.00 worth of transaction seems like a great deal.

I load my Smart Bro 200 pesos almost weekly to avail of UNLISURF for 5 days. That alone means 1,000 reward points. I have been using Smart Bro prepaid plugit for over eight months but I'm still surprised to have accumulated over 40, 000 points.

Screenshot from my Smart Web Connect Panel

It was then that I decided to redeem one of the items the program offers - the 90 minutes Smart Bro Internet surfing time worth 7, 500 points. So, sometime in July 2, I actually did redeem the said item. And here is the corresponding notification message after doing so.

You redeemed 7,500 rewards points. Your account will be credited with P30.00 Smart Bro Load within 48 hours. Being Smart has its rewards!

RN:4028070

July 4 came and my account hasn't received the P30.00 load promised even though 7,500 was deducted from my reward points. So, I decided to repeat the redemption process. (RN:4030026)

And at the same, sent a complain via Smart Web Connect Aftersales Requests Form which responded with this notification message:

Your Aftersales Request Form has been submitted. Valid request will be attended to within 24-48 hours. Thank you for using Web Connect.

I believe that requesting action for unreceived rewards that were promised is valid enough. But until now, there isn't a response from Smart.

From that experience, Smart Rewards proved to be unrewarding to me. In that regard, Globe Rewards program is slightly better since I was able to redeem its free UNLI80 item a few times.

What's your experience with Smart Rewards? Give a little credibility by commenting non-anonymously. :)