LoadXtreme's customer service hotline number is 311-3000.
I had no choice but to seek them twice this week with regards to my load replenishment and their online loading facility glitch.
Actually, this was a rarity for me since LoadXtreme resumed operation under Vmobile.
The first was concerning loadwallet replenishment.
As the previous weekend turned out to be a long one (because Monday, November 29 was declared a holiday), I wasn't able to go to the bank to deposit for loadwallet. So by Tuesday, I really have no more prepaid load to dispense. So, I called on the customer service to facilitate the crediting of the money right after I deposited it. The one who answered me was courteous and promised to take care of it. By early evening, I have loadwallet.
My next concern was about the online loading.
Normally, after I loaded someone's cellphone using Loadxtreme's online loading, I would immediately receive an e-mail confirmation of the transaction. On this occasion, I loaded 3 different cellphone nos. successively. My clients already paid me but I just want to make sure that they receive the load on time. Since there was no e-mail confirmation, I tried to log in into my account but the database could not be accessed.
I called LoadXtreme®'s customer service hotline 311 - 3000 once more.
This time there was something new in the recording. It indicated a number corresponding to the order in which my call will be accommodated. I was the 8th caller. Surprisingly, I have a lot of patience to wait until it was my turn. I customer services representative revealed that there was indeed some technical problem and the confirmation/non-cofirmation of the transactions I am inquiring about will only be known when the problem is resolved.
Anyway, the database was restored not so long after and all is good.
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