LoadXtreme Error Notification - Stale Commands

I was trying to load my Smart Bro plugit via LoadXtreme a little while ago.

I composed the usual command syntax and send it to my assigned gateway.

However, it took some time more than the usual, before I finally received this LoadXtreme error notification about stale commands.

LX: LOAD command for 09996134182 sent on 03/05/2011 12:49:01 ignored as it was rcvd on 03/05/2011 13:25:12 due to telco congestion. Your Balance is XX.XX

The LoadXtreme system automatically rejects any SMS command received beyond thirty (30) minutes from the time it was sent. This system feature protects a dealer/retailer from potential loss when delivery of the SMS command suffers delay due to telco congestion.

The system then sends a notification just like the one above informing a dealer/retailer why the load did not push thru and that their loadwallet was not deducted.

Good thing, this happened to me and not with a customer.

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LoadXtreme® Customer Service Hotline 311- 3000

LoadXtreme's customer service hotline number is 311-3000.

I had no choice but to seek them twice this week with regards to my load replenishment and their online loading facility glitch.

Actually, this was a rarity for me since LoadXtreme resumed operation under Vmobile.

The first was concerning loadwallet replenishment.

As the previous weekend turned out to be a long one (because Monday, November 29 was declared a holiday), I wasn't able to go to the bank to deposit for loadwallet. So by Tuesday, I really have no more prepaid load to dispense. So, I called on the customer service to facilitate the crediting of the money right after I deposited it. The one who answered me was courteous and promised to take care of it. By early evening, I have loadwallet.

My next concern was about the online loading.

Normally, after I loaded someone's cellphone using Loadxtreme's online loading, I would immediately receive an e-mail confirmation of the transaction. On this occasion, I loaded 3 different cellphone nos. successively. My clients already paid me but I just want to make sure that they receive the load on time. Since there was no e-mail confirmation, I tried to log in into my account but the database could not be accessed.

I called LoadXtreme®'s customer service hotline 311 - 3000 once more.

This time there was something new in the recording. It indicated a number corresponding to the order in which my call will be accommodated. I was the 8th caller. Surprisingly, I have a lot of patience to wait until it was my turn. I customer services representative revealed that there was indeed some technical problem and the confirmation/non-cofirmation of the transactions I am inquiring about will only be known when the problem is resolved.

Anyway, the database was restored not so long after and all is good.

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Globe's Share-a-load Service

One of the limits of Loadxtreme's loading platform is that a dealer or retailer can not dispense load if he/she does not have at least one peso balance on his/her prepaid account. Good thing, Globe's Share-A-Load service came to my rescue.

Such happened to me today. I forgot that my unlimited texting has already expired. I was fortunate still, to be able to inform my superiors that I will not be able to report for work today. At first, I guessed it was network problems that my succeeding texts failed to be sent. Upon inquiry, my load balance was just 0.50 Php.

When my GF called, only then that I was able to ask her to transfer some prepaid credits to my number via Globe's Share-A-Load service. Afterwhich, it was only then that I was able to load my own number with enough prepaid credits to enroll in Globe's unlimited texting service.

To transfer load credits to another Globe prepaid subscriber,

Type [amount] [PIN if enabled] and send to 2+10 digit cellphone number.
Ex: 2 send to 29162323015

For this example, the 2 php worth of prepaid credits will expire after 3 days.

I also learned today that globe unlitxt can be shared by texting the keyword and sending it to 2+10 digit CP number of your intended recipient.

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